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Once you register for an account, your unique US shipping address is automatically generated and visible in your dashboard under "My Addresses." This address includes your personal suite number, which is how we identify and route your packages to Jamaica.

1. To use it:
2. Log in to your account at our website.
3. Navigate to "My Addresses" in the dashboard.
4. Copy your US shipping address exactly as shown.
5. Use this address as your shipping address when shopping online from US retailers.

Your suite number is permanent and tied to your account. Please ensure you enter it exactly as displayed to avoid delays. If you are purchasing from China, a separate China warehouse address is also available in your dashboard for suppliers on Alibaba, AliExpress, and other Chinese marketplaces.

If you have multiple addresses (e.g., for different warehouse locations), select the one closest to your preferred shipping route.

Shipping costs to Jamaica are determined by a combination of factors:

1. Weight: Both actual weight and volumetric (dimensional) weight are calculated, and the greater of the two is used. Volumetric weight formula: (Length × Width × Height in cm) ÷ 5,000 for air freight or ÷ 6,000 for sea freight.

1. Shipping Method: Air freight is faster but more expensive; sea freight is more economical for larger, less time-sensitive shipments.

1. Origin: Rates vary depending on whether your package is coming from our USA warehouse or our China warehouse. US-origin shipments are generally cheaper and faster.

1. Destination in Jamaica: Delivery to major cities (Kingston, Montego Bay) is included in the base rate. Remote or rural areas may have a small surcharge.

1. Package Dimensions: Oversized or irregularly shaped packages may incur additional handling fees.

1. Additional Services: Insurance, signature confirmation, special handling, and declared value coverage add to the total.

You can use our online shipping calculator (available in your dashboard) to get an instant estimate. Final costs are confirmed when your package is processed at our warehouse.

Volumetric (dimensional) weight is a pricing technique used by carriers to account for the space a package occupies, not just its actual weight. You are charged for whichever is greater: actual weight or volumetric weight.

• Formula:
• Air freight: (Length × Width × Height in centimeters) ÷ 5,000 = volumetric weight in kg
• Sea freight: (Length × Width × Height in centimeters) ÷ 6,000 = volumetric weight in kg
• Imperial: (Length × Width × Height in inches) ÷ 139 = volumetric weight in lbs (air freight)

Example calculation for air freight:
A package measuring 50 cm × 40 cm × 30 cm:
50 × 40 × 30 = 60,000 ÷ 5,000 = 12 kg volumetric weight
If the actual weight is 8 kg, you will be charged at 12 kg.

• Tips to minimize volumetric charges:
• Use appropriately sized boxes — avoid oversized packaging.
• Remove unnecessary filler and empty space.
• Consider vacuum-sealing soft goods (clothing, linens) to reduce volume.

Our online shipping calculator in your dashboard automatically computes both actual and volumetric weight when you enter your package dimensions.

Customs duties (also called import duties or tariffs) are taxes imposed by the Jamaica Customs Agency (JCA) on imported goods. These are separate from our shipping fees and are your responsibility as the importer.

• How duties are calculated in Jamaica:
• Based on the CIF value (Cost + Insurance + Freight) of your goods.
• The JCA applies the Common External Tariff (CET) rates under the CARICOM framework.
• General Consumption Tax (GCT) and Special Consumption Tax (SCT) may also apply depending on the item type.
• Environmental levies apply to certain goods such as electronics and tires.

1. Our process:
2. When your package arrives, we provide the necessary commercial invoice and supporting documentation.
3. The Jamaica Customs Agency assesses duties, GCT, and any applicable levies.
4. You will be notified of any amounts due before delivery.

• Important tips:
• Always declare accurate values — undervaluing items can lead to penalties, seizures, or delays by Jamaican customs.
• Personal shipments valued under US $50 may qualify for duty-free entry (de minimis threshold).
• Certain items such as books, educational materials, and some medical supplies may be exempt.
• We recommend visiting the Jamaica Customs Agency website (jacustoms.gov.jm) or consulting a customs broker for specific rates.

We do not prepay duties on your behalf unless you have arranged this with our team in advance.

Air freight is our fastest shipping option to Jamaica. Typical transit times are:

• From the USA (Miami/New York): 2–4 business days
• From China (Shenzhen/Shanghai): 5–8 business days

• Please note:
• Transit times are estimates and begin once your package departs our warehouse, not from the date of purchase.
• Weekends, public holidays in the USA, China, or Jamaica, and customs clearance may add 1–3 extra days.
• During peak seasons (November–January and July–August), expect potential delays of 2–4 additional business days.

You can track your air freight shipment in real time using the tracking number provided in your dashboard.

Sea freight is our most economical option for larger shipments to Jamaica but has longer transit times:

• From the USA (Miami/Jacksonville): 5–10 business days
• From China (Shenzhen/Shanghai): 28–42 business days

• Important considerations:
• Sea freight schedules are fixed; shipments sail on specific vessel departure dates.
• Consolidation time (grouping packages into a container) may add 2–5 days before departure.
• Customs clearance at the port of Kingston or Montego Bay typically adds 2–5 business days.
• Weather conditions, port congestion, and seasonal demand can affect schedules.
• You will receive a vessel sailing confirmation and estimated arrival date once your shipment is booked.

Sea freight is ideal for bulky items, furniture, vehicle parts, and non-urgent commercial shipments.

Yes! We provide full end-to-end tracking for all shipments.

1. How to track:
2. Log in to your account dashboard.
3. Go to "My Shipments" or "Track & Trace."
4. Enter your tracking number (found in your shipment confirmation email and dashboard).
5. View real-time status updates, including: - Package arrival at our warehouse - Processing and consolidation - Departure from origin - Customs clearance status - Local delivery progress - Proof of delivery

• Additional tracking features:
• Email and SMS notifications at key milestones (configurable in your account settings).
• Multiple tracking numbers can be monitored from a single dashboard.
• Tracking history is retained for the life of your account.

If your tracking appears stalled for more than 3 business days, please contact our support team for assistance.

To comply with Jamaican and international laws and carrier regulations, the following items are strictly prohibited from shipping:

• Absolutely prohibited:
• Firearms, ammunition, and weapons (requires import permit from the Firearm Licensing Authority of Jamaica)
• Explosives, fireworks, and flammable materials
• Illegal drugs and narcotics (strictly enforced under the Dangerous Drugs Act)
• Hazardous chemicals and radioactive materials
• Live animals (requires special permit from the Ministry of Agriculture)
• Human remains
• Counterfeit goods and items infringing intellectual property
• Pornographic or obscene materials

• Restricted items (may require special permits or arrangements):
• Lithium batteries and electronic devices containing them (subject to IATA regulations)
• Perfumes, colognes, and alcohol-based products (flammable)
• Prescription medications (require valid prescription and may need import permit from the Ministry of Health)
• Food, plants, seeds, and agricultural products (require phytosanitary certificate and permit from the Plant Quarantine Division)
• Cash, currency, and negotiable instruments over US $10,000 (must be declared)
• Tobacco and vaping products (subject to SCT and health regulations)
• Motor vehicles and parts (require import permit from the Trade Board Limited)
• Radio transmission equipment (requires license from the Spectrum Management Authority)

Please note: This list is not exhaustive. We recommend checking both the Jamaica Customs Agency and country-of-origin regulations before shipping. If you are unsure about an item, contact our support team for guidance. Shipments containing prohibited items will be returned or destroyed at the shipper's expense.

Yes, we offer door-to-door home delivery across Jamaica as part of our standard service.

1. How it works:
2. Once your shipment clears Jamaica Customs, it is handed over to our local delivery partner.
3. You will receive a notification with an estimated delivery date and time window.
4. The courier will deliver directly to your address anywhere in Jamaica.

• Delivery coverage:
• Kingston & St. Andrew, Montego Bay, Ocho Rios: Next-day delivery after customs clearance
• Other major towns (Mandeville, Negril, Portmore, Spanish Town, May Pen): 2–3 business days
• Rural areas: 3–5 business days

• Delivery options:
• Standard Home Delivery: Delivered to your door during business hours (typically 9 AM–6 PM). Signature may be required for high-value items.
• Pickup Point: In select areas, you can choose to collect your package from a local pickup location at your convenience.

• If no one is home:
• The courier will typically leave a notification card with re-delivery or pickup instructions.
• After two failed delivery attempts, the package may be held at a local depot for collection.
• You can authorize "leave at door" delivery in your account settings (liability transfers upon delivery).

Home delivery is available to all 14 parishes. Delivery fees are included in your shipping quote.

We offer multiple convenient payment options for your shipments to Jamaica:

• Accepted payment methods:
• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
• Bank Transfer / Wire Transfer (for commercial accounts)
• Online Payment Platforms: Available in select regions
• Account Credit: Preload your account balance for faster checkout

1. Payment process:
2. Once your package arrives at our warehouse and is weighed and measured, you will receive an invoice in your dashboard.
3. Review the charges and select your preferred payment method.
4. Payment must be completed before your shipment is dispatched to Jamaica.
5. You will receive a payment receipt via email.

• Billing features:
• Auto-pay: Enable auto-pay in your account settings to have invoices automatically charged when generated.
• Consolidated billing: Multiple packages can be invoiced together for a single payment.
• Credit terms: Eligible business accounts may apply for net-30 payment terms. Contact our billing department for details.
• Invoice history: All past invoices and receipts are available in your dashboard.

All prices are displayed in US Dollars (USD). For your convenience, approximate Jamaican Dollar (JMD) equivalents are also shown based on the daily exchange rate.

We do not impose a strict minimum weight or size for most shipments. However, there are practical considerations:

• Minimum chargeable weight:
• Air freight: The minimum chargeable weight is typically 1 kg (2.2 lbs). Packages under 1 kg will be charged at the 1 kg rate.
• Sea freight: Minimum chargeable weight is typically 1 cubic meter (CBM) or 100 kg, whichever yields the higher charge.

• Package size guidelines:
• Small packages and envelopes are accepted without issue.
• Extremely small items (under 10 cm in any dimension) should be properly packaged to prevent loss during handling.
• Oversized items (exceeding 120 cm / 47 in on the longest side) may incur additional handling fees.

Weight discrepancies:
All packages are weighed on calibrated scales at our warehouse. If the weight differs from what you declared, your invoice will reflect the actual measured weight.

We understand that lost or damaged packages are frustrating. Here is our claims process:

• Step 1 — Report immediately:
• For visible damage: Note the damage on the delivery receipt before signing and take photos of the package and contents.
• Report the issue within 7 calendar days of delivery (or expected delivery date for lost packages).

1. Step 2 — Submit your claim:
2. Log in to your dashboard and go to "Support" → "File a Claim."
3. Provide your tracking number and select the claim type (lost, damaged, or missing contents).
4. Upload supporting documents: - Photos of damaged items and packaging - Invoice or proof of value for the items - Delivery receipt (if applicable)
5. Submit the claim form.

• Step 3 — Investigation:
• Our claims team will review your submission within 3–5 business days.
• We may request additional information or documentation.
• For lost packages, we will conduct a trace investigation with the carrier.

• Resolution:
• Approved claims are typically resolved within 10–15 business days.
• Compensation is based on your declared value and any insurance coverage purchased.
• Claims without purchased insurance are subject to carrier liability limits (typically up to $100 USD unless otherwise stated).

We strongly recommend purchasing shipping insurance for valuable items.

We offer shipping insurance to protect your packages against loss, damage, or theft during transit.

• Coverage options:
• Basic Carrier Liability: Included at no extra cost. Coverage varies by carrier and destination but is typically limited to $50–$100 USD.
• Declared Value Coverage: You can declare a higher value at checkout. Rates are typically 1–3% of the declared value, depending on the destination and item type.
• Third-Party Insurance: For very high-value shipments, we can help arrange coverage through our insurance partners.

• What is covered:
• Loss of the entire package
• Physical damage to items
• Theft (with proof of delivery discrepancy)

• What is NOT covered:
• Inadequate or improper packaging
• Items on the prohibited list
• Normal wear and tear or manufacturer defects
• Consequential losses (e.g., lost business revenue)
• Damage to perishable goods due to inherent nature

How to purchase:
Select the insurance option during checkout when creating your shipment. Insurance can be added up until the package leaves our warehouse. Insurance premiums are non-refundable once the shipment has been dispatched.

We do not currently offer residential pickup from your home or business address. All shipments must be sent to or dropped off at our warehouse locations in the USA or China.

• Sending packages to us:
• From the USA: Use your unique US shipping address as the delivery address when shopping online from US retailers. They will ship directly to our US warehouse on your behalf.
• From China: Use your designated China warehouse address when purchasing from Chinese suppliers or marketplaces like Alibaba and AliExpress.
• You can also personally drop off packages at our US warehouse during business hours (please contact us in advance to schedule).

• Drop-off locations (where available):
• Some locations may offer partner drop-off points in the USA. Check your dashboard or contact support to see if this is available in your area.

• What happens next:
• Once your package arrives at our warehouse, it will be logged into your account.
• You will receive an arrival notification via email.
• The package will be weighed, measured, and prepared for shipping to Jamaica.
• You will receive an invoice for the Jamaica-bound leg of the shipment.

If you need pickup service for commercial or high-volume shipments, please contact our business solutions team — we may be able to arrange special handling.

Address changes after a package has shipped are possible but depend on the shipment stage:

• Before departure from our warehouse:
• You can update your Jamaica delivery address at any time through your dashboard under "My Shipments" → select the shipment → "Edit Address."
• No additional fee applies at this stage.

• In transit (before Jamaica Customs clearance):
• Contact our support team immediately. We will attempt to reroute your package.
• A rerouting fee may apply (typically $25–$50 USD depending on the carrier).
• Rerouting is not always possible, especially for sea freight once the vessel has departed.

• After customs clearance (with local delivery partner in Jamaica):
• Contact the local delivery partner directly using the contact information provided in your tracking details.
• The delivery partner may charge their own redirection fee.
• Redirection at this stage may delay delivery by 2–5 business days.

• Important:
• Address changes must be within Jamaica.
• Always double-check your delivery address before confirming your shipment.

If no one is available to receive your package at your Jamaica address at the time of delivery:

• First attempt:
• The courier will leave a notification card at your door with details on the next steps.
• In some areas, you may receive an SMS or call from the courier to arrange a suitable time.
• In some cases, the package may be left in a safe location if you have authorized "leave at door" delivery in your account settings (note: liability transfers upon delivery in this case).

• Second attempt:
• Most local couriers will automatically attempt a second delivery on the next business day.
• Some couriers may contact you to schedule a convenient delivery time.

• After failed attempts:
• After two failed delivery attempts, the package is typically held at the local courier depot for pickup.
• You will have 5–7 calendar days to collect the package before it is returned.
• Storage fees and return shipping costs will be charged to your account if the package is returned due to non-collection.

• To avoid missed deliveries:
• Provide a reliable Jamaica address where someone is available during business hours.
• Include a local Jamaican phone number (876 area code) for courier contact.
• Use your workplace address if you are not home during the day.
• Opt for delivery to a local pickup point if available in your area.
• Enable delivery notifications to receive real-time updates on your delivery window.

Any storage fees or return charges incurred due to failed delivery attempts are your responsibility.